A selection of systems we've built for SME clients — purpose-fitted, and delivering measurable outcomes from day one.
A regional courier with six drivers and up to 60 daily jobs was running all operations from a single shared spreadsheet. Multiple people editing simultaneously caused constant version conflicts, overwritten entries, and missed job assignments.
Supervisors had no real-time view of driver availability or job status. Customer complaints about late and missed deliveries had risen across two consecutive quarters. Weekly reporting took a supervisor around half a working day to compile — and still produced figures that were regularly wrong.
We built a custom job management and driver tracking web app from scratch — designed entirely around the courier's specific workflows and data.
The app includes a live supervisor dashboard showing real-time job status and driver availability, an automated job allocation tool that pushes assignments to drivers and confirms receipt, and a weekly reporting engine that runs automatically every Monday with zero manual input.
"We'd been putting off fixing our operations for years — we thought it would be expensive and disruptive. Norva built exactly what we needed in under three weeks and it's transformed how we run the business."
— Operations Director
A growing coffee group operating five UK venues was managing stock on separate, unconnected spreadsheets at each site. There was no consolidated view across the business, making it impossible to spot wastage trends, rebalance stock between venues, or identify which sites were consistently over- or under-ordering.
The operations manager was spending over six hours every week manually pulling figures from each venue, reconciling them, and investigating discrepancies — only to produce numbers that were already a week out of date.
We built a custom stock management web app with a central operations dashboard pulling live data from all five venues in real time. Site managers log stock counts through a simple purpose-built interface — the change to their day-to-day workflow was minimal.
The system includes automated low-stock alerts, a weekly wastage report generated every Monday, and a cross-site ordering view highlighting when stock needs replenishing. We were retained on a monthly basis to extend the system as the group continues to open new sites.
"The time saving alone paid for the project in the first month. The visibility we now have across all our sites has genuinely changed how we make decisions day to day."
— Operations Manager
A 15-person marketing agency managing 30–40 active client projects was tracking work, deadlines, team capacity, and billing milestones across a patchwork of spreadsheets and email threads. No single source of truth, no real-time capacity view, and billing milestones falling through the cracks.
The finance manager estimated several billing events per quarter were going unactioned — but had no way to confirm the actual loss. The MD was making resourcing decisions based on gut feel, with no data on who had capacity and who was overloaded.
We built a custom project management app from scratch — connecting client work, team capacity, deadlines, and billing triggers into one coherent system purpose-built for the agency's workflow.
Automated billing alerts notify the finance manager when any milestone is approaching or overdue. A live capacity dashboard gives the MD a real-time view of team utilisation. A client-facing project portal lets clients check status without emailing the account team.
"We knew we were losing money somewhere in billing — we just couldn't see where. Norva made it visible and fixed it in a matter of weeks. The ROI was immediate."
— Managing Director
A generator services company managing the mobilisation and installation of generators across multiple sites was attempting to coordinate the work on a project management tool. As the business grew, the number of users needing access at key handoff points increased — and so did the licence cost. More importantly, the platform wasn't built for this kind of structured, multi-stage field workflow.
Customers had no visibility of progress, internal handoffs were inconsistent, and the team was relying on separate systems for documents, communications, and scheduling that didn't connect with each other.
We built a purpose-fitted installation coordination platform that replaced their existing tool and integrated the team's systems into a single workflow. Each stage of the mobilisation and installation process is tracked through clearly defined handoff points, with the right people notified at the right time.
Customers receive real-time updates at key milestones throughout the process — without any manual communication required from the internal team. The full build and implementation was delivered in under three weeks for a total investment of £6,800.
"Trello was never really designed for what we were using it for, and it was getting expensive. Norva built something that actually fits how we work — customers get updates automatically and the team has one place to manage everything."
— Managing Director
A growing PPE distributor was receiving 40–60 B2B orders per week through a combination of email and an online form. Every order required manual review, stock checking, pick list creation, invoice generation, and a confirmation email back to the customer — with each step handled separately by a small admin team.
With order volumes rising, the team was spending the majority of their working day on data entry and repetitive admin that added no value. Orders were occasionally duplicated, confirmation emails missed, and there was no live view of what was in the queue at any point.
We built a custom order processing web app that captures all incoming orders into a single live queue — regardless of how they arrive. The app automatically generates a pick list for the warehouse, raises a draft invoice, and sends the customer a confirmation, all without any manual input for standard orders.
A live dashboard gives the admin team and warehouse a shared, real-time view of every order's status from receipt through to dispatch. The entire build was delivered in under two weeks from brief to go-live.
"Our admin team were drowning in order emails. Within a week of Norva going live, they had their afternoons back. The system just runs itself — we haven't touched the order process manually since."
— Managing Director
Every engagement starts with a free 30-minute discovery call. No commitment — just an honest conversation about your operation.